Returns and exchanges
We gladly accept returns and exchanges within 14 days of the delivery date.
Discover all details in the following sections:
A) RETURN POLICY
You can return any item purchased on the FRAQAIR Online Store within 14 days of the delivery date. Here’s how:
- Fill out the Return Form, and choose the “After Sales services” option by indicating in the free text box the product name, size, and color you want to return for. Indicate also the order number, address, and description of the return.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue an exchange (see point B).
- Use the UPS Return Label we will provide and leave the package at a UPS drop-off location. If you prefer, you may ship the return package at your charge, using a courier of your choice.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches our logistic center, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your exchange will be issued and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see the Legal Area.
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 14 days of the delivery date.
Fill out the Return Form, choose the “After Sales services” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.
Note: items Made-to-Measure cannot be returned or exchanged.